Terms of Service

1. About LAMPSI

These Terms of Service (the Terms) govern access to and use of https://www.lampsigh.com and purchases from LAMPSI (referred to as LAMPSI, we, us or our). LAMPSI is an online fashion retailer serving customers in Ghana. Our configured identity and customer-service details appear in the Business & Contact Information panel on this page. Any verified registration or legal-status details are displayed only when supplied by the store administrator.

By using the website or placing an order, you agree to these Terms together with our Delivery Policy, Refund & Cancellation Policy, and Privacy Policy.

2. Store use

You may use the website for lawful personal shopping, account management, customer support and other purposes we expressly provide. You must provide accurate information and must not interfere with site security, attempt unauthorised access, introduce malicious code, scrape private data, conduct fraudulent transactions, abuse promotions or use the website unlawfully.

3. Products and product information

LAMPSI sells fashion, apparel, footwear, bags, accessories and related products displayed on the website. We aim to present descriptions, sizes, colours, prices and images accurately. Colours may appear slightly different because of screen settings, lighting and photography, and measurements or fit information are guides that may vary by product.

Products are subject to availability. Adding an item to a cart does not reserve it or guarantee availability. Availability is confirmed when the order is accepted and, where payment is required before fulfilment, payment is successfully confirmed.

4. Prices and charges

Prices are displayed in Ghana cedis (GHS/GH₵) unless another currency is clearly stated. Before submission, checkout shows the product price, delivery charge, discounts, gift-card credit and other applicable charges so you can review the total.

LAMPSI may change prices and promotions prospectively. A later price change does not alter an order already accepted, except that we may correct an obvious pricing or technical error and contact you before fulfilment.

5. Orders and acceptance

Placing an order is an offer to purchase the selected products. An acknowledgement or order number confirms receipt of the request but does not by itself guarantee acceptance. We may decline or cancel an order where an item is unavailable, payment cannot be verified, the order appears fraudulent, delivery information is incomplete, or a material pricing or listing error occurred.

Unless a different delivery period is agreed with you, an electronic order will be executed within 14 days as required by applicable Ghanaian law. If goods become unavailable, we will notify you immediately. For a paid order that cannot be supplied, the affected amount will be refunded within seven days after that notice, as applicable under Ghanaian law.

6. Payment

Checkout currently offers Pay on Delivery. Secure online payment methods, including card or mobile money through a provider such as Paystack, apply only if they are configured and enabled later; the methods actually available are always the methods shown at checkout.

When a provider-hosted payment interface is used, the payment provider collects the credentials needed to authenticate the payment. LAMPSI does not need to receive your raw card number, CVV or mobile-money PIN. We may receive the transaction amount, status, channel, provider reference and related reconciliation or fraud-prevention information.

You are responsible for using a payment method you are authorised to use and for providing accurate billing and payment information.

7. Delivery and collection

Delivery or collection options, charges and estimated timelines are shown at checkout where applicable. Delivery is governed by our Delivery Policy. Provide a complete delivery address, useful landmarks and a reachable telephone number. Reasonable extra costs or delays caused by materially incorrect customer-supplied information may be charged to the customer where permitted, except when the error is ours.

8. Cancellations, returns and refunds

Cancellation, return, exchange and refund rights are explained in our Refund & Cancellation Policy. Subject to lawful exceptions, a customer purchasing goods through an electronic transaction may cancel within 14 days after receiving the goods without giving a reason or paying a penalty, although the direct cost of returning the goods may be the customer's responsibility. Nothing in these Terms excludes or restricts a right that cannot lawfully be excluded.

9. Customer accounts

If you create an account, you are responsible for protecting your login details and for activity through the account unless caused by a failure of our systems or security. Notify us promptly if you suspect unauthorised access. You must not use another person's identity or payment information without authority.

10. Promotions, coupons and gift cards

Promotions, discount codes, coupons and gift cards may have conditions displayed when issued or used. Coupons and gift cards may be combined when checkout permits it. They may be limited by dates, products, order values or usage rules, and may be declined or corrected when issued in error, expired or used fraudulently.

11. Reviews and user content

Where the website allows reviews or other submissions, do not submit unlawful, abusive, fraudulent, infringing, defamatory, misleading or malicious content. Approved review names, ratings and content may be displayed publicly. You grant LAMPSI a non-exclusive licence to display submitted public-facing content in connection with the store, subject to applicable law and our Privacy Policy.

12. Intellectual property

The LAMPSI name, branding, website design, graphics, text, product presentation and other site content are owned by or licensed to LAMPSI except where stated otherwise. You may use the website for personal shopping but may not copy, republish, sell or exploit protected content without permission or another lawful basis.

13. Service availability

We aim to keep the website available and accurate, but interruptions may occur for maintenance, updates, hosting or network failures, and circumstances outside our reasonable control. We may change or discontinue non-essential site features prospectively.

14. Liability and consumer rights

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded. To the extent permitted by law, LAMPSI is not responsible for indirect or consequential loss that was not reasonably foreseeable from our breach, or for loss caused solely by information or conduct outside our reasonable control. Our responsibility for delivery, refunds, defective goods and other consumer matters remains subject to applicable law and the policies incorporated into these Terms.

15. Privacy

We process personal information in accordance with our Privacy Policy and applicable Ghanaian data-protection law. Payment, delivery, hosting, communication and other service providers may process information where necessary to complete a transaction or provide requested services.

16. Changes to these Terms

We may update these Terms to reflect legal, operational or service changes. The current effective and last-updated dates are shown on this page. Changes apply prospectively except where the law requires otherwise or the change benefits you.

17. Governing law, complaints and contact

These Terms and purchases through the LAMPSI website are governed by the laws of the Republic of Ghana, subject to mandatory consumer protections. If you have a complaint, contact us using the details on this page so we can try to resolve it promptly. Nothing prevents you from exercising a right to approach a competent regulator, court or dispute-resolution body.