Delivery Policy

1. Scope

This Delivery Policy explains how LAMPSI fulfils orders placed through https://www.lampsigh.com. It forms part of our Terms of Service. Current customer-service and business details appear in the Business & Contact Information panel on this page.

2. Delivery and pickup options

Available delivery and pickup methods, their charges and estimated delivery windows are displayed at checkout before an order is placed. Options may vary by destination, product, order value, operating hours and courier availability. Where Standard Delivery, Express Delivery or Pickup is offered, the option selected at checkout is recorded on the order.

3. Delivery charges

The applicable delivery charge is shown before order submission. Any free-delivery threshold or promotion is applied according to the checkout rules and conditions displayed at the time. This policy does not hard-code a fee because administrators may update delivery charges.

4. Dispatch and delivery timing

We process accepted orders as promptly as reasonably possible. The delivery period displayed at checkout or otherwise agreed with you is the target for that order. Unless a different period is agreed, LAMPSI will execute an electronic order within 14 days in accordance with applicable Ghanaian law.

Delivery dates are estimates rather than guarantees. Weather, public holidays, courier capacity, high order volumes, address questions, recipient availability and circumstances outside our reasonable control may cause delay. We will provide updates where reasonably practicable.

5. Product unavailable after order

If goods are unavailable, LAMPSI will notify you immediately. If an affected order has been paid, we will refund the affected amount within seven days after that notice, as applicable under Ghanaian law.

6. Delivery address and contact details

Provide a complete, accurate delivery address, useful landmarks and a reachable telephone number. Contact us promptly if you notice an error. We will try to update details before dispatch but cannot guarantee a change after the parcel has left us.

7. Delivery attempts and failed delivery

You or an authorised recipient should be available to receive the order. Where delivery fails because the recipient cannot be reached, the address is materially incorrect or access is not reasonably possible, we may arrange redelivery or collection. A reasonable additional delivery charge may apply where incorrect customer information or recipient unavailability caused the failed attempt.

8. Inspection, damage and wrong goods

Inspect the package as soon as reasonably possible. If an item is missing, damaged, defective, incorrect or materially different from what was ordered, contact LAMPSI promptly with the order number and supporting information or photographs where helpful. Prompt notice helps us investigate with a courier but does not remove a statutory right.

9. Tracking and status updates

Where tracking is available, LAMPSI may provide a tracking number, secure order-status page, email update or transactional WhatsApp update when the service is enabled and the customer has supplied the necessary details and preference. Carrier events and estimated dates may update after a parcel has moved.

10. Pickup orders

Where Pickup is offered, we will notify you when the order is ready and provide current collection instructions. Do not travel to collect until you receive confirmation. Bring the order reference and any reasonable proof needed to release the order safely.

11. Risk and ownership

Risk of loss or damage passes in accordance with applicable law and the circumstances of delivery. Nothing in this policy limits rights relating to goods that are lost, damaged, defective or not delivered.

12. Contact

For delivery questions, use the support email, phone or WhatsApp details displayed on this page. Include the order number when contacting us about an existing order.